Colombia. The Communications Regulatory Commission, CRC, published the Study on the use and impact of Artificial Intelligence (AI) in the telecommunications, postal and audiovisual sectors, an analysis that examines the current state of adoption of this technology in Colombia, its main benefits, risks and prospects for future implementation, in a context of initial regulatory construction for the responsible use of AI in the country.
The study was built from interviews with actors in the telecommunications, postal and audiovisual sectors carried out between September and October 2025, which allowed a direct x-ray of how Artificial Intelligence is being implemented in Colombia. The analysis includes the main use cases, the barriers faced by its development and the planned investment plans, and highlights the role of AI as a key factor for productivity and efficiency, along with the challenges it poses in terms of protection of rights, legal certainty and data sovereignty.
A country in the early stages of enabling AI
Colombia faces the challenge of closing historical digital divides and, simultaneously, enabling the use of Artificial Intelligence in a way that promotes innovation and productivity, guarantees legal certainty for investors and data sovereignty, and protects people's rights. In this context, the study presents a diagnosis of the current use of AI in the sectors regulated by the CRC, comparing the use cases identified in the country with international benchmarks.
The analysis identifies the benefits of AI, as well as the associated risks and future implementation plans, in a context in which the country is in an initial stage of regulatory construction for the responsible use of this technology.
Differentiated levels of adoption by sector
The study shows an active transition towards automation mediated by Artificial Intelligence, with significant differences between sectors.
The telecommunications sector presents the highest level of progress in the implementation of AI solutions. According to the exploratory research, the estimated investment in Artificial Intelligence for the next five years will increase 12 times compared to what was executed between 2020 and 2025 (Taking 21 companies as a reference, on average they invested COP 1,100 million and project COP 13,200 million), reflecting a more scalable and strategic adoption in network infrastructure and operations.
In the audiovisual sector, the incorporation of AI is in an intermediate phase of maturity, marked by differences between actors. While some channels and production companies already use automation, analysis and content generation tools, others face limitations in infrastructure, technical capacities and resources that restrict their development.
For its part, the postal sector shows an adoption that is still incipient. The identified use cases focus on support functions and administrative efficiency, while advanced logistics uses remain in the intention stage, which shows the need to strengthen technical capabilities to enable applications of greater complexity and strategic value.
Risks, digital violence and rights
The study incorporates a specific analysis of the inappropriate uses of Artificial Intelligence and its potential to amplify different types of violence in digital environments. In this context, 84% of the actors consulted identified deepfakes as the main manifestation of digital violence, with direct impacts on people's privacy and dignity.
This study is a continuation of the CRC's "Monitoring of technological and consumer trends – year 2024", which made a first approach to Artificial Intelligence and its use cases at a global level in sectors such as finance, education, health, audiovisual and industry. It is also part of CONPES 4144 of 2025 "National Artificial Intelligence Policy", which established, among its action plans, the design and implementation of information, awareness, and prevention strategies against gender-based violence reproduced in digital environments through the use of AI tools.
In compliance with this framework, the study incorporates a diagnosis of the forms of gender-based violence associated with the use of Artificial Intelligence, the most affected groups, and the gaps in the response capacity of rights protection authorities and civil society.
An input for future regulation
The study highlights the use of "regulatory sandboxes", in which the CRC has been a pioneer in the country, as a tool to allow Colombian companies to experiment with AI solutions under controlled conditions and with temporary relaxation of regulations, while maintaining the protection of users.
It also identifies a transition towards "operational intelligence" aimed at optimizing processes, reducing costs and reducing environmental impact, such as, for example, in telecommunications, the dynamic shutdown of cells at low traffic hours that reduces energy consumption by up to 15%, and the optimization of routes in the postal sector to reduce polluting emissions.
In a complementary way, the analysis highlights the potential of AI to transform the relationship with audiences, especially in the audiovisual sector, through automatic subtitling, audio description and real-time translation tools, which facilitate access for people with sensory disabilities and contribute to a more plural and inclusive media ecosystem.
With this study, the CRC provides technical inputs to promote national initiatives that promote an ethical and responsible implementation of Artificial Intelligence, seeking a balance between competition, innovation and security in the telecommunications, postal and audiovisual sectors.
"For the CRC, having technical evidence on the benefits and risks of the use of AI is key to advancing in an implementation of Artificial Intelligence that promotes innovation and productivity, without losing sight of the protection of people's rights and dignity in the digital environment." Explained Claudia Ximena Bustamante Osorio, Commissioner and Executive Director of the CRC.
